Frequently Asked Questions (FAQ) – Qleir Water Filtration
How do I know which water filtration system is right for me?
Our product descriptions detail the features and benefits of each filtration system. If you need personalized recommendations, feel free to contact us at info@qleir.com.
How often should I replace the filters?
The replacement frequency depends on water quality and usage. On average:
Reverse Osmosis Filters – Every 6-12 months.
Prefilters – Every 3-6 months.
Central Water Filtration Systems – Every 12-18 months.
Are your filters certified for safety and quality?
Yes, our filters are certified by:
ISO 9001, ISO 14001, ISO 45001
CE, ROHS, SGS, FDA, and LFGB
These certifications ensure our products meet the highest standards for safety, environmental impact, and performance.
Can I install the filtration system myself?
Yes, our systems come with detailed installation guides. However, for larger systems like central filtration units, we recommend professional installation to ensure optimal performance.
What is the difference between reverse osmosis and central water filtration?
Reverse Osmosis (RO): Ideal for drinking water, removing up to 99.9% of contaminants. Central Water Filtration: Treats water for the entire home, reducing sediment, chlorine, and other pollutants.
Do you offer wholesale or bulk discounts?
Yes! We provide wholesale pricing for businesses. Please visit our Wholesaler Enquiry Page or contact us directly at info@qleir.com for more information.
What payment methods do you accept?
We accept all major credit/debit cards through Stripe, as well as Apple Pay, Google Pay, and PayPal.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can track your package through this link.
What should I do if my product is damaged during shipping?
If your product arrives damaged, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund.
Can I change or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of placement. After this time, the order will be processed and shipped.
FAQ pre orders
How long do pre orders take after payment?
Pre orders typically take 4 to 6 weeks to process after payment due to high demand.
Will I receive updates on my pre order?
Yes, you will receive email updates regarding your order status, including a notification once your order has been dispatched.
Can I cancel my pre order?
Pre orders can be cancelled within 48 hours of placing the order for a full refund.
How will I know when my pre order is dispatched?
Once your pre order has been dispatched, you will receive a tracking number to monitor your delivery.