1. Return Eligibility: Products must be unused, unopened, and in their original packaging to qualify for a return. Returns must be initiated within 14 days of delivery. To start a return, contact us at info@qleir.com.
2. Return Process: We will provide a return shipping label and instructions for returning the item. Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds: Refunds are processed within 7 business days once we receive and inspect the returned item. You will receive an email notification once the refund has been issued. Refunds are credited to the original payment method.
4. Exchanges: We offer exchanges for defective or damaged products. Contact us within 7 days of delivery to arrange for an exchange.